Practice Management

Brenda graduated from Michigan State University, one of the first veterinary technician programs in the United States. She has worked in private practice, a university anesthesia department, and specialty practices during her career. She is not only a board member at large of the Academy of Veterinary Technicians in Anesthesia and Analgesia, but also a member of the academy’s examination, preapplication, and conference committees. She is married to Doug, a retired veterinarian, with three grown children and a growing number of grandchildren! Doug and Brenda share their house with a rescue Westie mix.

Brenda is a frequent speaker at major conferences and teaches online anesthesia classes. In her spare time, she likes to rollerblade and read nonfiction.

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

Ken has spent nearly 20 years in practice. He obtained his VTS certification in emergency and critical care, as well as small animal internal medicine, and earned his master’s degree in Veterinary Science. He served as ICU Manager and Blood Bank Manager at Adobe Animal Hospital until 2018, and is now Program Director for the RECOVER CPR Initiative and simulation lab manager of the Park Veterinary Innovation Laboratory at Cornell University. He co-chairs the Veterinary Nurse Initiative and serves as a board member of the Veterinary Emergency and Critical Care Society, the Academy of Veterinary Emergency and Critical Care Technicians, and the Veterinary Innovation Council.

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

Ken has spent nearly 20 years in practice. He obtained his VTS certification in emergency and critical care, as well as small animal internal medicine, and earned his master’s degree in Veterinary Science. He served as ICU Manager and Blood Bank Manager at Adobe Animal Hospital until 2018, and is now Program Director for the RECOVER CPR Initiative and simulation lab manager of the Park Veterinary Innovation Laboratory at Cornell University. He co-chairs the Veterinary Nurse Initiative and serves as a board member of the Veterinary Emergency and Critical Care Society, the Academy of Veterinary Emergency and Critical Care Technicians, and the Veterinary Innovation Council.

Spanning five decades, Dennis’ distinguished veterinary career has covered small practice, teaching, and publishing. He has won numerous awards, published many papers and articles, and contributed to 11 textbooks, including McCurnin’s Clinical Textbook for Veterinary Technicians, now in its ninth edition. Currently, he serves as director and president-elect of the Western Veterinary Conference (WVC) and consults and lectures in the areas of Veterinary Technology and Practice Management.

Esther Klok has 24 years of experience as a veterinary technician. She works in a mixed practice that handles both small animals and horses. Most of the time she can be found working in the back, but she also enjoys the front desk and has convinced her boss she really needs to be there one day a week. She has also just started her own company, Improve on the Move. She loves giving lectures, teaching, organizing conventions, and writing and providing photos for magazines. And, because she obviously needs to do something with any leftover time, Esther and her boyfriend travel throughout Europe to compete for the Dutch team in single horse carriage driving.

Rachel Beck is a certified veterinary technician and credentialed project manager on the Veterinary Medical Programs team at Banfield Pet Hospital. She currently leads a team of project managers who specialize in implementation. Having been in the veterinary field for over 15 years, she has served roles both in hospitals and at Banfield’s central office. She is passionate about engaging the whole veterinary team in proactive health and wellness as well as about career pathing for paraprofessionals in the industry. She resides in Portland, Oregon, with her significant other and 2 cats.

Rachel Beck is a certified veterinary technician and credentialed project manager on the Veterinary Medical Programs team at Banfield Pet Hospital. She currently leads a team of project managers who specialize in implementation. Having been in the veterinary field for over 15 years, she has served roles both in hospitals and at Banfield’s central office. She is passionate about engaging the whole veterinary team in proactive health and wellness as well as about career pathing for paraprofessionals in the industry. She resides in Portland, Oregon, with her significant other and 2 cats.

Ms. Johnson-Harris has been involved with the NAVC as a speaker and moderator since 1990. She was the first veterinary technician to serve as an elected Board member of the NAVC serving the Board from 2003 to 2015. Ms Johnson-Harris was also the first veterinary technician to serve as the President of the NAVC (2013-2014). Along with being the Editor in Chief of Today’s Veterinary Nurse journal, Ms. Johnson-Harris is the NAVC Specialty Programs manager and works as the practice manager working along side her husband, Dr. Jerry Harris at Hinckley Animal Hospital.

Debbie has 23 years of hands-on veterinary practice management experience. She is a speaker, writer, consultant, and avid champion for animals and their healthcare providers. Her focus is developing the communication and client service skills of veterinary teams. She is Fear Free^sm Certified and a member of the Fear Free advisory board and speaker’s bureau. She is also a member of AAHA, the VHMA, and VetPartners, where she chairs the Practice Management Special Interest Group.

Debbie presents at major conferences and is the instructor for Patterson Vet Supply’s Communication and Customer Service Class. She spends her off time at the beach with her husband of 38 years and her 14-year-old shelter pup Rocky.

Julie is a compassion fatigue specialist who brings a unique perspective and approach to support the sustained energy and passion of animal workers. Her company, Rekindle LLC, offers on-site compassion fatigue training to veterinary hospitals, animal shelters, lab animal research facilities, and other animal organizations.

Julie has 25 years of experience within the veterinary field and with leading organizations. She has developed and executed training, workshops, and 1:1 coaching for major companies in the animal health industry. She obtained her certification as a compassion fatigue specialist through the Traumatology Institute. Julie’s clients also gain from her experience as a certified life coach and corporate wellness specialist.

Ms. Johnson-Harris has been involved with the NAVC as a speaker and moderator since 1990. She was the first veterinary technician to serve as an elected Board member of the NAVC serving the Board from 2003 to 2015. Ms Johnson-Harris was also the first veterinary technician to serve as the President of the NAVC (2013-2014). Along with being the Editor in Chief of Today’s Veterinary Nurse journal, Ms. Johnson-Harris is the NAVC Specialty Programs manager and works as the practice manager working along side her husband, Dr. Jerry Harris at Hinckley Animal Hospital.