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Practice Management

NAVTA Corner
Winter 2020, Practice Management

A Focus on Utilization

Kenichiro Yagi MS, RVT, VTS (ECC, SAIM)

Ken has spent nearly 20 years in practice. He obtained his VTS certification in emergency and critical care, as well as small animal internal medicine, and earned his master’s degree in Veterinary Science. He served as ICU Manager and Blood Bank Manager at Adobe Animal Hospital until 2018, and is now Program Director for the RECOVER CPR Initiative and simulation lab manager of the Park Veterinary Innovation Laboratory at Cornell University. He co-chairs the Veterinary Nurse Initiative and serves as a board member of the Veterinary Emergency and Critical Care Society, the Academy of Veterinary Emergency and Critical Care Technicians, and the Veterinary Innovation Council.

Heather Prendergast RVT, CVPM

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

There has been a significant amount of focus on veterinary technician utilization—or rather, underutilization—as an issue within our profession.

Fall 2019, Practice Management

The Issue of Title Protection

Kenichiro Yagi MS, RVT, VTS (ECC, SAIM)

Ken has spent nearly 20 years in practice. He obtained his VTS certification in emergency and critical care, as well as small animal internal medicine, and earned his master’s degree in Veterinary Science. He served as ICU Manager and Blood Bank Manager at Adobe Animal Hospital until 2018, and is now Program Director for the RECOVER CPR Initiative and simulation lab manager of the Park Veterinary Innovation Laboratory at Cornell University. He co-chairs the Veterinary Nurse Initiative and serves as a board member of the Veterinary Emergency and Critical Care Society, the Academy of Veterinary Emergency and Critical Care Technicians, and the Veterinary Innovation Council.

Heather Prendergast RVT, CVPM

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

What can we, as veterinary technicians who are feeling helpless and frustrated against the misuse of our professional title, do? Solutions to this issue will come in different forms and require the efforts of all members of the field.

Fall 2019, Practice Management

Can We Talk? Ensuring Owner Compliance

Saleema Lookman RVT

Saleema entered the veterinary field in 2009 and has since held a variety of roles and positions. This diversity led to the discovery of her true passions for patient care, education, and mentoring. In 2015, she took the VTNE and became a Registered Veterinary Technician. Hoping to share her experiences with other veterinary nurses, Saleema has presented as a speaker in many settings. She is currently part of the Boehringer Ingelheim Tech Champion team and delivers CE presentations to veterinary nurses. Currently residing in Santa Fe, New Mexico, Saleema practices as a veterinary nurse in a high-caseload small animal practice. She enjoys trail running, crocheting, and being covered in cat hair.

Communication from the veterinary team and owner compliance go hand-in-hand in making sure the pet stays up-to-date on preventive medications and post-surgery care.

Fall 2019, News, Practice Management

This Is Your Celebration!

Kara M. Burns MS, MEd, LVT, VTS (Nutrition), VTS-H (Internal Medicine, Dentistry), Editor in Chief

Kara Burns is an LVT with master’s degrees in physiology and counseling psychology. She began her career in human medicine working as an emergency psychologist and a poison specialist for humans and animals. Kara is the founder and president of the Academy of Veterinary Nutrition Technicians and has attained her VTS (Nutrition). She is the editor in chief of Today’s Veterinary Nurse. She also works as an independent nutritional consultant, and is the immediate past president of NAVTA. She has authored many articles, textbooks, and textbook chapters and is an internationally invited speaker, focusing on topics of nutrition, leadership, and technician utilization.

Fall is almost upon us and with it comes numerous awareness weeks and months in the veterinary world, including National Veterinary Technician Week.

Summer 2019, Practice Management

Teamwork Makes the Dream Work

Kara M. Burns MS, MEd, LVT, VTS (Nutrition), VTS-H (Internal Medicine, Dentistry), Editor in Chief

Kara Burns is an LVT with master’s degrees in physiology and counseling psychology. She began her career in human medicine working as an emergency psychologist and a poison specialist for humans and animals. Kara is the founder and president of the Academy of Veterinary Nutrition Technicians and has attained her VTS (Nutrition). She is the editor in chief of Today’s Veterinary Nurse. She also works as an independent nutritional consultant, and is the immediate past president of NAVTA. She has authored many articles, textbooks, and textbook chapters and is an internationally invited speaker, focusing on topics of nutrition, leadership, and technician utilization.

Each member of the veterinary healthcare team plays an important role that is critical to the overall success of the team and, subsequently, to the overall wellness of the patient and success of the hospital.

Summer 2019, Personal Wellbeing , Practice Management

Nurture Wellbeing in the Veterinary Workplace

Heather Prendergast RVT, CVPM

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

Kenichiro Yagi MS, RVT, VTS (ECC, SAIM)

Ken has spent nearly 20 years in practice. He obtained his VTS certification in emergency and critical care, as well as small animal internal medicine, and earned his master’s degree in Veterinary Science. He served as ICU Manager and Blood Bank Manager at Adobe Animal Hospital until 2018, and is now Program Director for the RECOVER CPR Initiative and simulation lab manager of the Park Veterinary Innovation Laboratory at Cornell University. He co-chairs the Veterinary Nurse Initiative and serves as a board member of the Veterinary Emergency and Critical Care Society, the Academy of Veterinary Emergency and Critical Care Technicians, and the Veterinary Innovation Council.

Burnout, compassion fatigue, work-related stress, depression, and suicide are words that we veterinary nurses are unfortunately familiar with. Fostering employee wellbeing has become a focus in the workplace, and, fortunately, various organizations, including NAVTA, have dedicated resources to providing tools and support for veterinary employers and employees.

Spring 2019, Practice Management

The Importance of Veterinary Technicians

Abbie Hathaway CVT | Banfield Pet Hospital, Vancouver, Wash.

Abbie’s career in veterinary medicine began nearly 12 years ago, following her undergraduate studies at the University of Southern California. After gaining experience in retail management, Abbie started as a veterinary assistant, then earned her veterinary technician credentials and evolved her leadership skills as a practice manager. In her current role as Program Manager of Veterinary Technician Training, Abbie supports current and aspiring veterinary technicians across Banfield Pet Hospital’s more than 1000 hospitals nationwide to help create healthy workplace environments and enable lifelong careers.

By respecting and empowering veterinary technicians, we all benefit: clients tend to be more engaged and well-informed, and the health and wellbeing of their pets may also benefit as a result.

Spring 2019, Personal/Professional Development , Practice Management

You’ve Been Promoted! Now What?

Heather Prendergast RVT, CVPM

Heather has spent over 25 years in small animal practice, teaches veterinary technology and assistance programs, and is the author of Front Office Management for the Veterinary Team. She lectures on topics ranging from grief management for health care professionals to nutrition, inventory, communications, and veterinary team management. She has also written several articles and participated in published roundtable discussions on these topics.

Currently, Heather provides consulting services for veterinary hospitals and is an instructor for Patterson Veterinary University and VetMedTeam. She serves on several advisory committees and is the Program Chair of the Technician Program at the North American Veterinary Conference. Heather was named the 2014 Veterinary Technician of the Year and Continuing Educator of the Year for 2016 at the Western Veterinary Conference.

The road to a positive work environment is paved with respect for one another. For the veterinary team leader that road comes with speed bumps—all of which can be overcome with superior leadership, respect, integrity, and enthusiasm.

Spring 2019, Practice Management

Happy Visits and Victory Visits — Helping Patients Be Fear Free℠

Monique Feyrecilde BA, LVT, VTS (Behavior)

Monique is a Veterinary Technician Specialist in behavior, working full time in small animal practice near Seattle, Washington. Monique strives to provide pragmatic solutions based on her extensive practical experience to groups of every size, from individual clients and clinics to the largest of veterinary conferences. When strangers ask what she does, Monique answers, “I teach veterinary professionals how to fulfill their love of animals by empowering them to be kind to patients.” In addition to writing for online courses, magazines, and journals, Monique released her first book, Cooperative Veterinary Care, in April 2018.

Protecting the emotional welfare of pets and people while providing excellent medical care to help restore physical health, prevent animal disease, and prevent suffering is the foundation of Fear Free veterinary care. Why not try these techniques?

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