Improving Health Literacy in Veterinary Medicine
Refraining from using medical jargon, presenting clients with written and visual materials, and employing the teach-back method will make sure your clients are on the same page as the veterinary team.
Postoperative Discharges: Improving Owner Education
Improving your clinic’s ability to provide thoughtful, detailed postoperative instruction helps to ensure a more smooth recovery for the pet, the owner, and your clinic.
Handling Angry Clients
Unfortunately, angry clients are likely part of your everyday routine. Knowing how to best handle them is a skill worth perfecting.
Cutting Through the Noise: Client Interaction During COVID-19
The COVID-19 pandemic created a laundry list of challenges for veterinary teams, but some of these challenges could turn into opportunities for improved client support moving forward.
Instant Connection: Tapping Into the Power of Social Media
Facebook, Twitter, Instagram, texting — expand your tactics of staying in touch with and educating clients.
Implementing a Patient-Outcome Improvement Plan
Developing a patient-outcome improvement program may be a novel way for your veterinary team to approach the provision of care in a hospital.
Wellness Resources for Veterinary Professionals
Veterinary practices need to start putting employees’ wellbeing as a priority, but it’s up to both workers and management to implement change together.
How to Handle the Influx of New Pet Adoptions During COVID-19
Pet fostering and adoption are surging in many communities across the country—what does this mean for veterinary practices in a COVID-19 world?
Be a Leader for Your Team During the Coronavirus Crisis
Leadership is crucial in a veterinary setting, especially during a crisis. The coronavirus pandemic is catalyzing change in workplace dynamics and displaying the importance of a strong, empathetic leader.
Stop Workplace Cyberbullying
Cyberbullying has the same effects, and should have the same repercussions, as traditional bullying or harassment. Read this article for insight on how to manage workplace bullying in your practice.