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Practice Management

Fall 2021, Featured, Practice Management

Improving Health Literacy in Veterinary Medicine

Christina Melvin CVT, LVT, MPH, EdD

Dr. Christina Melvin works as a full-time high school biomedical science instructor and part-time general practice veterinary nurse in Northern Virginia. She earned her Bachelor of Science in Biology from Worcester State University, Master of Public Health from the University of New England, and Doctorate in Education for Health Professions from A.T. Still University. She is a CVT in Massachusetts and LVT in Virginia. Dr. Melvin’s professional interests include One Health, health literacy, and health education. She previously started and directed a high school veterinary assistant program in Massachusetts, and is passionate about introducing veterinary medical careers to young students.

Refraining from using medical jargon, presenting clients with written and visual materials, and employing the teach-back method will make sure your clients are on the same page as the veterinary team.

Spring 2021, Practice Management

Postoperative Discharges: Improving Owner Education

Carrie Chandler CVT, CCRP

Carrie is a CVT in the Rehabilitation Department at the University of Illinois Veterinary Teaching Hospital in Urbana, Illinois. Earning her associate of applied science degree from Parkland College in 2011 and physical rehabilitation certificate (CCRP) from the University of Tennessee (Northeast Seminars) in 2016, Carrie provides clinical casework, research assistance, and teaching to both veterinary and veterinary technician students at the university. She has additionally completed the Osteoarthritis Case Manager and Companion Animal Pain Management certificate programs through Northeast Seminars and is currently completing her bachelor’s degree at the University of Illinois. 

Improving your clinic’s ability to provide thoughtful, detailed postoperative instruction helps to ensure a more smooth recovery for the pet, the owner, and your clinic.

Spring 2021, Practice Management

Handling Angry Clients

Jamie Rauscher RVT

Jamie is an RVT from Atlanta, Georgia. She works in a general practice/emergency room practice as the Medical Manager of a staff of almost 70. Currently, Jamie is the President of Georgia’s Technician and Assistant Association. She has her Fear Free Elite Certification and Human Animal Bond Certification, as well as her Animal Hospice and Palliative Care Certification. Her interests include client education, pain management, anesthesia, patient care, and emergency and critical care. Jamie has presented several case reports at national conferences, spoken at her state technician conferences, and has numerous blogs published. She is married, has a son, as well as a golden retriever and 3 cats.

Unfortunately, angry clients are likely part of your everyday routine. Knowing how to best handle them is a skill worth perfecting.

Featured, Winter 2021, Practice Management

Cutting Through the Noise: Client Interaction During COVID-19

David Traub CVT

After 27 years in the newspaper industry, David went back to school part-time during the evenings to obtain an AAS degree in veterinary technology. He graduated in 2013, passed the VTNE, and has been working at the Animal Emergency and Referral Center of Minnesota for the past 7 years. Working part-time for the first 5 years, David left the newspaper industry for good in 2018 and is now the FT Daytime Triage Technician Lead at the clinic, where he works with a team of 15 triage personnel. He is married with 3 adult children, 2 dogs, and 2 cats and lives in suburban Minneapolis.

The COVID-19 pandemic created a laundry list of challenges for veterinary teams, but some of these challenges could turn into opportunities for improved client support moving forward.

Fall 2020, Practice Management

Instant Connection: Tapping Into the Power of Social Media

Sandy Walsh RVT, CVPM

Sandy is a veterinary practice management consultant, instructor, speaker, and advisor with over 35 years of experience in the veterinary field. She is dedicated to improving hospital operations through coaching and sharing appropriate practice management techniques to the whole team. Sandy still works in a small animal practice and is an active member of the Veterinary Hospital Managers Association, NAVTA, VetPartners, Sacramento Valley Veterinary Practice Managers Association, Sacramento Valley Veterinary Technician Association, and the CVMA. She is an instructor for Patterson Veterinary University and a former hospital inspector for the California Veterinary Medical Board.

Facebook, Twitter, Instagram, texting — expand your tactics of staying in touch with and educating clients.

Summer 2020, Practice Management

Implementing a Patient-Outcome Improvement Plan

Rachel Beck CVT, PMP

Rachel Beck is a certified veterinary technician and credentialed project manager on the Veterinary Medical Programs team at Banfield Pet Hospital. She currently leads a team of project managers who specialize in implementation. Having been in the veterinary field for over 15 years, she has served roles both in hospitals and at Banfield’s central office. She is passionate about engaging the whole veterinary team in proactive health and wellness as well as about career pathing for paraprofessionals in the industry. She resides in Portland, Oregon, with her significant other and 2 cats.

Developing a patient-outcome improvement program may be a novel way for your veterinary team to approach the provision of care in a hospital.

Summer 2020, Practice Management

Wellness Resources for Veterinary Professionals

Jamie Holms RVT, CPT1

Jamie Holms has 17 years of experience in the veterinary field, most in emergency and critical care. Prior to that, she was an animal control officer and a veterinary team manager for a 24-hour practice in Los Altos, Calif. She is currently the administrative manager for Dr. Andy Roark and Uncharted Veterinary Conferences. Jamie is passionate about mental health and suicide prevention in the veterinary community and is a firm believer that education reduces stigma and increases survival. She is a certified Mental Health First Aid responder, QPR gatekeeper, and certified gatekeeper instructor. Jamie is an administrative rock star, organizational aficionado, tea geek, and workaholic.

Veterinary practices need to start putting employees’ wellbeing as a priority, but it’s up to both workers and management to implement change together.

pet adoption dog
COVID-19, News, Practice Management

How to Handle the Influx of New Pet Adoptions During COVID-19

Kara M. Burns MS, MEd, LVT, VTS (Nutrition), VTS-H (Internal Medicine, Dentistry), Editor in Chief

Kara Burns is an LVT with master’s degrees in physiology and counseling psychology. She began her career in human medicine working as an emergency psychologist and a poison specialist for humans and animals. Kara is the founder and president of the Academy of Veterinary Nutrition Technicians and has attained her VTS (Nutrition). She is the editor in chief of Today’s Veterinary Nurse. She also works as an independent nutritional consultant, and is the immediate past president of NAVTA. She has authored many articles, textbooks, and textbook chapters and is an internationally invited speaker, focusing on topics of nutrition, leadership, and technician utilization.

Pet fostering and adoption are surging in many communities across the country—what does this mean for veterinary practices in a COVID-19 world?

COVID-19, News, Practice Management

Be a Leader for Your Team During the Coronavirus Crisis

Kara M. Burns MS, MEd, LVT, VTS (Nutrition), VTS-H (Internal Medicine, Dentistry), Editor in Chief

Kara Burns is an LVT with master’s degrees in physiology and counseling psychology. She began her career in human medicine working as an emergency psychologist and a poison specialist for humans and animals. Kara is the founder and president of the Academy of Veterinary Nutrition Technicians and has attained her VTS (Nutrition). She is the editor in chief of Today’s Veterinary Nurse. She also works as an independent nutritional consultant, and is the immediate past president of NAVTA. She has authored many articles, textbooks, and textbook chapters and is an internationally invited speaker, focusing on topics of nutrition, leadership, and technician utilization.

Leadership is crucial in a veterinary setting, especially during a crisis. The coronavirus pandemic is catalyzing change in workplace dynamics and displaying the importance of a strong, empathetic leader.

Spring 2020, Practice Management

Stop Workplace Cyberbullying

Michelle Guercio-Winter CVT, CVPM, CVJ

In her 35 years in the profession, Michelle has worked in every paraprofessional position in veterinary practice. She began in hands-on animal care positions, but shifted to the business side when she realized a passion for veterinary business. The need for veterinary business knowledge was nationwide, which was the impetus for creating the Patterson Veterinary University program, which has educated many veterinary professionals since 2006. Michelle is currently responsible for the education and development of practices owned by the Encore Vet Group, a group whose focus is to elevate and empower the people providing animal care.

Cyberbullying has the same effects, and should have the same repercussions, as traditional bullying or harassment. Read this article for insight on how to manage workplace bullying in your practice.

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