About the Author
Debbie has 23 years of hands-on veterinary practice management experience. She is a speaker, writer, consultant, and avid champion for animals and their healthcare providers. Her focus is developing the communication and client service skills of veterinary teams. She is Fear Freesm Certified and a member of the Fear Free advisory board and speaker’s bureau. She is also a member of AAHA, the VHMA, and VetPartners, where she chairs the Practice Management Special Interest Group.
Debbie presents at major conferences and is the instructor for Patterson Vet Supply’s Communication and Customer Service Class. She spends her off time at the beach with her husband of 38 years and her 14-year-old shelter pup Rocky.