About the Author
Theresa is a certified veterinary practice manager and registered veterinary technician. A distinguished expert of the Academy of Veterinary Educators, she has over 10 years of experience educating veterinary professionals. She is a senior consultant for National Veterinary Solutions, LLC, with a focus on practice management and veterinary education. She also serves as an instructor of veterinary technology and veterinary practice management at a renowned school of veterinary medicine.
Written By This Author

Personal/Professional Development
Communication Skills for Handling Angry, Abusive, or Combative Clients
Veterinary nurses/technicians face client aggression without the security protocols, training, or backup systems available in human healthcare settings. Managing an angry, difficult, or abusive client requires specialized communication skills distinct from standard client services interactions.
Personal/Professional Development
Advanced Communication During Critical Moments
The goal is not to eliminate the emotional intensity of emergencies but to maintain effective communication despite that intensity.


